"Extending IT service management capabilities outside of technologies services to handle organization-centric use circumstances; managing service demand and supply via a frequent platform, portal, and service catalog; and speeding up innovation and workflow automation by way of PaaS/lower-code improvement tooling." - Charles Betz, Forrester Keeping a constant Service method is https://daltondjmos.qodsblog.com/33379784/detailed-notes-on-esm