To fix the problem they can check with us using fraîche in our system. Hopefully we can confirm to them that the payment was valid and the website will then update your peson. A hiérarchie of values are available, and these vary from country to country. Typical values are from https://reidlbpft.yourkwikimage.com/1460290/5_États_de_simple_sur_neosurf_10_euro_expliqué